The way I understand their current operation since we do have discussion in the past by the OP, I think they are currently on break during weekends since they are still new.
They are on the process on improving their service. I ping him already on the telegram to check out this thread.
They are new here and they have a lot of time to show us their platform and its available service and products. If their platform has issues and they got contribution from community, they need to improve their platform as mosf as possible.
Customers are keys to success of any platform so be open-minded and ready to serve customers better is important. If they can show off their professional operations, Bitcoin forum community will visit their website more, explore it more and will more likely become new users of Betbolt.