After all documents were submitted, my account was restricted without any explanation. Support has been unhelpful, and compliance is silent. No rule violations were mentioned. I've had successful deposits and withdrawals before this.
Have you checked your email? They usually send it through email.
as AHOYBRAUSE mentioned, where are you from? if you are from one of the country that are restricted from using their platform, then that most liekly the reason why your account was closed.
Hello. Of course. By email, and through the VIP manager, and through the chat. They simply wrote to me that they cannot help, the account is closed forever without the possibility of withdrawing funds