None of this issues is new by the way, for a while now, the site has been constantly going down and then coming up again, we all assume that it's possible the reason for the on and off is because the team are working on the site, no one has come forward from the team to explain what is happening or going on..

Slow payment is an issue that has been from last year or so, but seems the issue is coming worst for some days now, a lot of complaint regarding this lately.

And support not responding is another issue I believe alot of us here have already learned to live with, none response from support team is likely the very first issue that we all began complaining about before things escalated to the present level we see today.

So, In the nutshell, how ever you see the site, take it that way, most especially if the issue is something you can't change yourself, complaining to support or any one here is a waste of time because if supports doesn't respond and help, no one here can help either.