I’ve tried to reach out to live support, but they’ve been unavailable. I also sent an email with a screenshot of the transaction status, asking for clarification and a timeline - but given that my previous two emails went unanswered, I can only hope this time they’ll actually respond.
I’ll keep this thread updated once I receive any meaningful reply or if the funds finally arrive.
Is it possible to contact their live support without login in to your account? If they restricted your account from contact support, you won't be able to contact them. In such cases, try to reach their support from different devices and different IP addresses without login into your account. I hope you will get some responses. I do not have any other idea. I am not much familiar with Betkin.
Also, if they have social media accounts like X, telegram and Discord, try to reach their support there. Some casinos do not check their email regularly. Or maybe they just ignored your email.