But they are still obligated to return all the funds currently held in my account.
They are really obligated to return your funds(deposit amount) but don’t expect that profit will be included since you violated their ToS. They usually have a popup message whenever they update their ToS to remind user to read.
You already mention and acknowledge that this is all about regional issue based on your above post.
Can you confirm if they refund you the deposit?
Thanks for your message.
Just to clarify — I haven’t violated any Terms of Service.
Also, there was no communication from Stake stating that I violated the ToS — no warning, no message, no explanation. Just a sudden restriction after full KYC, and no refund.
As of now, I haven’t received any part of my balance back — not even the original deposit. Everything is still frozen in the account.
proof:
https://imgur.com/a/AhVJ9xhI’d be fully open to closing the account and walking away — if only they returned the funds I rightfully own.
Can you show us more screenshots of your discussion with the support. Try to talk other agent and ask for explanation on what exactly you violated to make every clear because your issue looks like you play on restricted country that’s why your account is ban/restricted after KYC.
Follow @holydarkness suggestion to escalate this to CG or AG so that Stake reps will send their explanation properly.