There may be many reasons for casinos to get pissed of a customer, but of them all, playing with another competitor isn't one of them. At the moment I still don't see your report as what should have been found in the scam accusation board, maybe you should have it moved to shuffle's Ann thread because it's about a VIP bonuses reward which by mission or omission could have led to you not being eligible for the reward as alleged by the casino despite. You have been receiving it other times, what have you don't not to receive it this time?