Hello,

This will probably be the last update to this thread. The only problem that remained was that my desktop IP was blocked. An email came from them:

"Please be noted the IP address has been restricted due to safety reasons. Several actions might cause this:

1. Login credentials have been provided incorrectly too many times.
2. Dynamic IP is used.
3. You have clicked on the same button for multiple times.

As our system recognizes such actions as suspicious, the IP address is restricted accordingly. This is done in order to protect your account from the possible hack case."

My IP was unblocked shortly afterwards and I can now freely access their platform.

I think my option was the third one: I was connecting to their platform more than usual at that time.

So, my little story has a happy ending. The money came to my wallet, my IP was unblocked and I have no problems with them at the moment. Conclusion - Spectrocoin is fine, at least for the moment and at least for me. They have explained and justified their actions, which I can understand and justify. Therefore, my trust in them has not diminished. We might wish that things could be resolved more quickly, but we should be aware that there are a lot of users with problems, so everything takes time.

I understand that Spectrocoin is not the first choice for many of us, but for those who are still using it, if you allow, I have a personal advice - if there is any problem, don't be quick to blame them or any other service for scams or other accusations, just calmly and politely try to work it out with them.

 I see some, especially newbies, posting and rushing to accuse even serious companies of scam. Very often the solution to the problem is on the user's side: they either don't read the company's Terms of Service, break the rules, are unfair to the company, but they don't say so in their accusatory posts. Of course, I am not talking now about really serious problems, scams or malicious abuses by companies.

That is all for now. I have added SOLVED to the title of the post so that there is no shadow next to the company name.

Thank you all for your advice and comments.

Hello,

This will probably be the last update to this thread. The only problem that remained was that my desktop IP was blocked. An email came from them:

"Please be noted the IP address has been restricted due to safety reasons. Several actions might cause this:

1. Login credentials have been provided incorrectly too many times.
2. Dynamic IP is used.
3. You have clicked on the same button for multiple times.

As our system recognizes such actions as suspicious, the IP address is restricted accordingly. This is done in order to protect your account from the possible hack case."

My IP was unblocked shortly afterwards and I can now freely access their platform.

I think my option was the third one: I was connecting to their platform more than usual at that time.

So, my little story has a happy ending. Conclusion - Spectrocoin is fine, at least for the moment. They have explained and justified their actions, which I can understand and justify. Therefore, my trust in them has not diminished. We might wish that things could be resolved more quickly, but we should be aware that there are a lot of users with problems, so everything takes time.

I understand that Spectrocoin is not the first choice for many of us, but for those who are still using it, I have a personal advice - if there is any problem, don't be quick to blame them or any other service for scams or other accusations, just calmly and politely try to work it out with them.

 I see some, especially newbies, posting and rushing to accuse even serious companies of scam. Very often the solution to the problem is on the user's side: they either don't read the company's Terms of Service, break the rules, are unfair to the company, but they don't say so in their accusatory posts. Of course, I am not talking now about really serious problems, scams or malicious abuses by companies.

That is all for now. I have added SOLVED to the title of the post so that there is no shadow next to the company name.

Thank you all for your advice and comments.