I will suggest that the best place to post this complaint is on scam accusation board,

Regarding the first verification you made for level 2 of the kyc, which you did, were you able to make withdrawal after that or it was immediately after you completed for the level 3 was when you're subjected to level 3 as well a the same time, we need to know all these in other to be able to know where the fault is, and i hope you read well about their ToS before complaining and you don't violate on any of them.