Also regarding “reselling”, we do not resell other third-party services, but aggregate offers from different providers to offer the most favorable rate to the client.
Delays in exchanges can occur due to blockchain or third-party issues, however we try to minimize them and constantly improve the service.
Subsequent transactions that you specified took 2-4 minutes.
You do not do reselling, but only transfer the service to a third party for a small fee. I don't know what this business model is called if it is not reselling. You should not be offended, most instant exchangers work on the same model and use a third party as a liquidity partner.
Many users like services like yours.