Thanks to the community members for their help. I haven't had time to answer your questions yet. But there's probably no point in that now, since the company representative has already sorted out my problem.
I confirm that my account is unblocked. The money is in my account. Everything is as it should be!
Congratulations, as your complaint has been resolved. If all the casinos and bookmakers could be this fast in responding to issues and complaints from members of their community both on this platform and outside this platform, there would not be many complaints, and members would be very happy playing games across without any worries. I must also commend the BK8. Official for his timely response, as this shows how committed and responsive he is to customers' plight on this platform. OP, now that your case has been resolved, it would be nice if you locked this thread to avoid any spamming.