OP, this is to reply to your PM. And again, it'll be more beneficial if you discuss the matter here instead of through PM, so others can help with their insight suppose I wasn't able to reply you at the moment.
Regarding your PM, what's instructed to you, is to ask the live support to supply you with your Rollbit username, as you previously reached me and informed me that the compliance team asked for some details to proceed with your case, of which one of it is your Rollbit username. And you can provide that as you don't know, and you don't have any means of method to retrieve that information.
So I asked Razer for a way to get that info, and he suggested me to suggest you to reach live support inquiring about your Rollbit username, not to address your case. Ask live support for your Rollbit username, and then submit that data alongside with others that requested, as an email reply to the one that's sent by compliance team.
The one handling your case is the compliance team, through aforementioned email address. Not support team, through live chat or the support email.
Didn´t have much time for past few days. But today i texted them and iil see how it goes gonna let you know.
I am a bit unclear here. You're texting... the live support, right? For your Rollbit username? Not the compliance team, to inquire that info?
Just to be sure that you don't get it mixed up, inquire the username to live support, they'll provide you with that info. Use that info [the username] to complete the form that the compliance team requested, and send them [the compliance team] a reply of the form fully filled.
Nudge me if you need further help.
No dont worry i asked live support for name and today i texted with new compliance to them.