Another thing: they have this Jack Token project which seems like they’ve already abandoned. So for me, it’s really play at your own risk here at FortuneJack. Even on their thread here on bitcointalk, it’s like they’re ignoring posts even though they supposedly have a representative.
Back then they used to be reliable but these days we can't say much about them. I've also seen some accusations against them despite having their own representative on this forum, however I still hope that OP's problem may get a solutions. Thumbs up holydarkness to help all people who feel some problems with casinos. 