96.com stole over 30000 USDT from me. Account is disabled and I cannot access it anymore. They didnt provide any explanation and refuse to pay out.
I know there is a representative of this company here, hopefully he can check what is happening and help me fix it
Hi @btcber
We’re aware of the situation and would like to address it transparently:
Firstly Account Activity Review: The account in question was found to be engaging in betting activity that triggered multiple risk flags in our system. While we welcome all players, including high-volume users, we strictly enforce fair play and platform integrity standards. In this case, the account showed signs of behavior inconsistent with our terms of service.
2) Compliance Process: As with any flagged account, a thorough review was conducted before access was restricted. This is not a judgment of whether someone is a “winner” or not but rather whether the activity aligns with fair use policies agreed to upon registration.
3) The user is encouraged to continue communication through our official support channel, where we can provide detailed information securely and work toward resolution if applicable.
4) No Tolerance for Public Misinformation: We take claims of fraud seriously and encourage users to follow our formal dispute process rather than posting misleading accusations.
5) We remain committed to maintaining a fair and secure environment for all users and appreciate the community's understanding.
96.com Support Team