Hello OP and the BitcoinTalk community.

The OP's withdrawal was denied and their account was blocked due to a violation of our Terms and Conditions (Section 8.7), which was caused by an unsuccessful KYC attempt.

Firstly, I would like to clarify that OP hadn’t already passed KYC before this unsuccessful attempt. OP had a verified account (via E-mail), but they weren’t asked to go through KYC before April 8th. The image that OP provided with their profile on FortuneJack, where it says “verified”, in this case, means an email-verified account.

OP made a few withdrawals without needing to go through KYC; in fact, they have withdrawn from FortuneJack more than they have deposited.

For the latest withdrawal attempt, OP was asked to go through the KYC procedure. During the KYC, OP uploaded two different identification documents, belonging to two different people, and because of this KYC was unsuccessful which led to their account being locked.


-ADante