That's what I thought, especially since I checked the license and wasn't familiar with it. Generally my KYC works if license by Curaçao
There is also no way for manual KYC that's why they suggest to ignore KYC level2. I consider KYC not as a whale player but as a long term player
who knows this casino might offer something that makes me comfortable to keep playing or at least i have luck here

If you don't want your acount and fund have issues with KYC later, let's complete KYC for your account before depositing money and using your account for bets. I mean KYC with your legit documents, not purchased one from dark market because if you do this, and the casino ask you to reverify, you will have big troubles.
Long term or short term, if you are serious with deposit money, KYC first but I know it is only makes sense if you are okay with KYC.
How can he complete the KYC while he says that there is no way for him and other players from the same country as him to complete KYC?
As far as I understand from his posts, he wants to do KYC but there is no option for him to do it (the country is not listed on the form if I understand it correctly).
That's why the support suggest him to skip the KYC level 2 because there is no way for him to complete KYC.
The best solution should be provided by the casino by opening a way or giving other option for him to complete the KYC level 2.