I think i know where the key for the problem is , my brother also is having shuffle account ( we live together, we share same living adress, same Ip adress , but his account is also verified - just to clarify , he never made an withdrawal and is -6k from his account. I've already gave that explanation to them but still no response
Well, that's a serious problem. Some people create multiple accounts and verify the account with their family member identity documents to mark it as separate account. Again, the key part is the betting activity here. If you and your brother accounts have the history of placing bets on same events to make sure profits by taking the advantage of odds during the live match, then it's a big problem there.