I think i know where the key for the problem is , my brother also is having shuffle account ( we live together, we share same living adress, same Ip adress , but his account is also verified - just to clarify , he never made an withdrawal and is -6k from his account. I've already gave that explanation to them but still no response
Kinda tricky.
Family reason is one of the classic reason, could be true could be not but none of us can verified the story is real or not even is real is also getting hard. Why is hard, these kind of reason will gonna to be used as loophole.
Loophole for what ? some user who doing abused against their term & condition. They just claim, these due my family bla bla bla and they can stay away. Thats why most of these reason even is true still can't be accepted.
Just my two cent.