Hello, I'm having an issue with my Rollbit account being restricted and no resolution from support yet.

I created my account on March 15, 2025, and used it normally. I made only two deposits: one for 446 USDT and another for 116 USDT. I tried to withdraw 82.31 USD on March 30, after which I was prompted to complete KYC verification.

I submitted everything required (ID, proof of address, and bank statements) and was verified up to Level 4 KYC. However, just a few hours after completing KYC, I received a message that my account was restricted due to “multiple accounts”, which I strongly deny.

I only have one identity, one Rollbit account, and I’ve never used the site before creating this account in March. I’ve contacted **support@rollbit.com** and **compliance@rollbit.com** multiple times (March 30 and April 3), but I have not received a single reply.

I've also tried reaching out via live chat, but unfortunately, I was ignored there as well.

It’s now been over two weeks, and I’m still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.

I would greatly appreciate any help or clarity from the Rollbit team. I'm providing my screenshots of communication, KYC status, deposits, etc...

Thank you for your time.
Username: buik11

https://imgur.com/a/nMiWliA