A user in Shuffle's topic posted that the root of the problem for such issues when the casino asks you for your "other accounts" was probably because there more than one user in the same household/using the same I.P. Address. That probably turned on a sort of "alarm" in their system, telling them that users are playing with more than one accounts.
Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.
Although the resolution will be a case to case basis, depending on those accounts' playing patterns. But it is also possible that one person is playing under different accounts using his/her wife's/husband's/sister's/brother's information.
So what is the solution to this ? I mean there are instances where more than one person in a house can play at the same gambling site using the same internet connection. Yes, the KYC will be different for each person and also there will be different device used by everyone. I mean its very rare that a person A login and plays from his and other person mobile too but still it can happen. I don't know how will the casino be convinced that the person is different and not same
This situation is hard since casino would provably do further investigation in this case since for sure that they don't believe easily on stories that they are different account thru that matters since for sure they encounter same like situations like that.
But I guess only those necessary documents would like KYC as you mentioned and other things needed like video call. Although I don't know if there are people doing that before especially if the casino want to verify their identity thru that matters. Didn't experience this since I am the only crypto gamblers in household. So let see how this case proceed and hopefully the user got affected would update us so that we would know how they solve this issue.