Going to another casino is the best choice, because nothing is perfect, even the leading casinos that already have thousands or even millions of users will definitely have users who experience problems, no matter who is wrong but it will definitely happen, and going to find another casino is indeed the most common step taken by gamblers when experiencing problems, but there will also be many who come and the casino will not feel a loss because it loses some of its users and hopefully you find a better casino but not necessarily from how many users rate the casino as good which may have the same problems.
We can't force people to stay if they don't like what they've been through despite that it's their own fault with the findings that have been found against them. But even if the time that he chooses or anyone another one, 1win is always open to them if ever they have decided to come back. This place is open to everybody unless they're the ones that have been stopped and banned by the system/staff.
I didn't see this as a scam accusation because the gambler in question violated the rules of the casino and he was banned which he also admitted . So I don't see any none of contention in this case again. That is why when we are using a casino we should try our best to avoid many things but not using VPN, multiple accounts to over smart the casino and others.
A responsible gambler always simply deposit play his games and if he wins, he withdraws and he will not face all these issues. I don't like when gamblers are complaining about casinos.
He knows that it's his fault but he don't want to put the blame to himself. That's fine if he's not sticking around because the violation could be big and he won't really be back anymore based on the decision of the management. And you're right about setting as an example, we have to be responsible and respectful as well. We have to set boundaries and limits so that we won't be violating any rules that are being implemented if we want to stay with 1win and even with the other casinos of their choices.