This is now a dead end, as they are not active here again, and I feel for you guys.
I feel pained when I hear that people are easily scammed by the centralised systems, especially the CEX/non-custodial wallets. I wish I had the platform to make the most informed awareness that will educate people on this. I was almost a victim of freewallet.org before I joined Bitcointalk. Even if some centralised systems are good, many others are bent on stealing from you, nothing more. The day I read that freewallet.org didn't return a sum of $1 million worth of crypto sent to a guy by this same guy was the day I ended everything with them.
The problem is Freewallet now mentions they are "non custodial", which is the lie.
They still are able to block assets and even tell about this in their terms of use. But of course many people dont notice such details, thinking that FRWT is "non custodial"