If you are/were a Choise.com user, and are facing issues with your account, the following message was sent today.


Notice to Choise.com clients: Required documents submission

Dear Choise.com Client,

Please be informed that on April 01, 2025, an entry regarding the commencement of the liquidation process of UAB Choise Services (hereinafter referred to as the “Company”) was made in the Republic of Lithuania’s Register of Legal Entities.

In this regard, so that the Company can settle its outstanding obligations to you; namely the disbursement of crypto-assets held on your accounts, we hereby notify you of the requirement to complete a fresh Know Your Customer (KYC) process and submit the documents and information specified in this letter.

Next Steps

Clients must complete the KYC process and submit documents specified in this Letter between April 17, 2025 and  July 20, 2025.

Following successful verification and review of all submitted documents, a letter containing further instructions regarding the settlement of obligations will be sent to you within fourteen (14) calendar days.

Required Actions

To ensure the security of all funds, every client that requests a withdrawal is required to:

1. Log into their Choise.com account and complete the KYC assessment (this is required even if the Client has completed such an assessment in the past). This will in turn require the upload of

personal identity documents e.g. passport and
proof of address that is not older than 1 month e.g. a bank statement or utility bill
To obtain further information on the KYC procedure, please go to https://choise.com/help/360005402299/360020565760.

2. Provide evidence of Source of Funds (SOF) where those funds exceed EUR 1,000 (for balances below this sum, this step can be ignored). In particular, the client is required to provide documentation evidencing the lawful origin of funds transferred to the Company.
Acceptable SOF documents include, but are not limited to: bank statements, income certificates, tax declarations, employer-issued income confirmations, trading history, etc.
All such documents must be in English and bear the official seal and signature of the issuing institution and submitted by the client via email to requests@choise.com.
Upon verification and successful processing of the submitted documents, we will provide you with the Application Form for the disbursement of crypto-assets.

If you have any questions, please feel free to contact our support team at requests@choise.com.

We truly appreciate your trust and support throughout the years, and we will do our best to make this transition as smooth as possible for you.

Best regards,
The Choise.com Team