We've seen lots of people made a mistake its because they didn't read the TOS and just read it when they already experiencing a problem on the casino. That's why before starting to gamble they need to pay attention first on the TOS since there are important details that need to consider to avoid getting a problem with them. To bad for this people to say a casino a scam especially if they are the one who commit a mistake or violate their rules.
It's unfair for the casino to have an unresolved complaint because the complainant is not satisfied with the answer, even though the casino is not at fault.
Worse, they will keep posting bad words about the casino in retaliation, so not all accusations are correct; you need to check and read the whole context and verify to draw your conclusion.