Yes, and I have not received any response since then. The reason why I am filing a fraud complaint now is because I just found this forum and you can see that my account is not very long old.
That is so absurd. They need to improve on their way of handling issues. I don't think I would have been that patient like you were. In a meantime, please also respond to that very thread on Bestchange stating how you have never been helped since then. They promised a few days, but it's now about 4 months. BestChange should be able to pressurize them to act on your case
This is also their Inactive thread in this forum -
https://bitcointalk.org/index.php?topic=5468585.0The opener of that thread might get tagged by me soon.