I read their terms of service, and they wrote that if KYC/AML is rejected or unsuccessful, a refund will be made, but they did not do so. I hope the official will see the post and return my BTC!
Sorry for your loss. I hope you can get your money back. By reading the Terms of Use
[1], the only cases where they can keep your coins are cases of non-cooperation or suspicion that the coins are linked to illegal activities (funny, they say they're illegal yet plan to keep them).
Contact @Best_Change
https://bitcointalk.org/index.php?action=profile;u=1073450 with these details, and perhaps they'll support your argument.
If you don't receive anything, I'll add negative trust.
[1]
EasyBit reserves the right to refuse - stop providing its services to the client, the transaction is not processed, account restriction may occur, and the deposited amount is refunded, however, the client is liable to compensatory charges for any damages EasyBit may suffer in this regard.
In cases where a user is not cooperating with our AML Procedures and we suspect that has also failed to perform them upon our relevant request in the past, and/or, the transaction is suspected of being related to illegal activities, we reserve the right to freeze the transaction and/or transfer the frozen funds to a cold storage wallet for any period of time necessary to complete the investigation and enforce our AML Procedures