Fast update and if this tournament is completely canceled, I wait for future tournaments hosted by Empire.io. With your promise to compensate participants, it is good solution to protect your users and your business reputation too.

With any online platform, technical issues can occur but matter is how the company handle those problems and treat their users. So far I see your team great dedication on the business and kind treatment on users. I believe that with this good customer care approach and great dedication, your company will be improved a lot with time, and success will be not far.