-cut-
The problem is that there is no communication, my last hope is someone from shuffle to see my problem and both sides to find solution.There is no problem for me or my brother to do whatever they want - selfies,ID and other papers and documents
I am not defending them but xxxs just got his withdrawal issue solved and he/she waited for a month. There's probably a huge line of customers in line on that front, and not enough staff to work fast. As a new casino that's somewhat understandable that their workforce isn't balanced to the needs yet.
It's not as easy as it sounds. They might need to investigate a ton of people that have way more complex situations, and confirming can be hard to do with people with culturally totally different IDs and proof.