Thanks a lot for your help 
This was their replyQuote
EasyBit admin April 21, 2025 08:13
Dear User,
Thank you for your response!
We understand your frustration However, please note that the information previously provided was not sufficient to complete the review process.
Our team had sent you a request for additional documentation over two months ago but unfortunately did not receive a response until recently. This lack of timely communication has also contributed to the delay in resolving your case.
To proceed further, we kindly request your full cooperation in providing the required information as outlined in our previous emails. Once we receive the necessary documents, our security team will be able to continue the review and work towards a resolution.
We appreciate your patience and understanding in this matter.
Kind Regards
EasyBit Team
Dear User,
Thank you for your response!
We understand your frustration However, please note that the information previously provided was not sufficient to complete the review process.
Our team had sent you a request for additional documentation over two months ago but unfortunately did not receive a response until recently. This lack of timely communication has also contributed to the delay in resolving your case.
To proceed further, we kindly request your full cooperation in providing the required information as outlined in our previous emails. Once we receive the necessary documents, our security team will be able to continue the review and work towards a resolution.
We appreciate your patience and understanding in this matter.
Kind Regards
EasyBit Team
What other addditional documentation do they need from you if you don't mind sharing?
I keep wondering why services won't just send back the funds if the user does not want to do KYC? it's like taking money to the supermarket but then when they are not sure where you got the money from, they keep the money to themselves until you give them youd ID and other documents.