They claim that they recently emailed you with a request of specific information or documents needed from you. Did you send them the specified information? Do you mind sharing the email they sent you here? Or perhaps a screenshot of it while blurring off any sensitive data?
This is important so we (forum members) know who is in the wrong and who is not.
I sent all the information on Oct 18, 2024
But they kept refusing to return my funds because of insufficient evidence. I had no choice but to send the previous article again. But they still said the same thing.