The AML Policy on your website is the a reason why many members of the forum will not use the services you provide.

Though the AML Policy might be designed to be a means of legal protection to demonstrate to law enforcement agencies as a preventative measure, the fact remains you are willing to force your users to send ID yet you want to remain anonymous yourself. Which country are "Change Solutions Limited" registered as a legal Limited company?

The Service Rules/Privacy Policy/AML Policy does not state the name of the parent company and official address.
The Service Rules/Privacy Policy/AML Policy does not state the jurisdiction any court case against you will be heard in.
The Service Rules/Privacy Policy/AML Policy does not state the liability cap you implement.

Your AML policy effectively states you can suspend any transaction and force users to send identification documents and even at that stage you can still refuse to complete the transactions and even seize the funds if you are not satisfied.

How long will you retain the documents and what do you with them while they are in your possession?

I would advise all members of the forum to avoid using this "The Change Ltd" exchange for the reasons stated as well as because as of 19th January 2025, the exchange does not have any funds in escrow with any member of the forum (not that I agreed with their choice of member in the first place).