This looks like a complete and total scam now. They seem to do this to everyone on here that wins. Things have taken a turn for the worse. I can't even get help in the live chat anymore - as soon as I bring up my withdrawal issue, the reps either go silent or suddenly disconnect.

It's been days since the compliance team promised to email me back, and still nothing. Not even a "we're looking into it" courtesy message.

I've done everything by the book - sent in all my KYC docs, answered every question honestly, and I've only ever had this one account. Yet here I am, unable to access my own money with zero explanation.

Any suggestions on what my next steps should be? I won fair and square and just want what's rightfully mine.