Any suggestions on what my next steps should be? I won fair and square and just want what's rightfully mine.
Yeah, one: wait. Patiently.
It's just been days since you write to compliance. And rest assured that it is being looking into. I can assure you because Razer assure me. So, wait.
Live chat didn't respond to you anymore most likely because you're spamming them while you've escalated the matter to the department that handle it, and it's not on support's control to address your matter.