They've actually told me that the only option is, unfortunately, only to cancel the progress [namely, you just let it voided as the time runs out] as they can't overrule the decision made by the provider. I personally believe the chance is very slim that I can talk them into allowing an alternative fulfillment through casino betting, but I'll try. Don't hold your breath, though.
Thanks for the update I really appreciate your honesty and efforts.
I understand the limitations if the provider has set strict rules, though it’s definitely frustrating considering the progress I’ve made being halfway through a $4,437 bonus.
If there’s any room at all to reconsider, even for partial fulfillment through an alternative method like casino wagering or whatever, I’d truly appreciate it. I know it might be a long shot, but this means a lot to me, and I’d hate to see that effort go to waste.
I've inquired and they told me that they'll try to escalate this to the department handling it [well, all they said is "our team", so I actually have no idea which department this is that need to be convinced] and give their best to propose the alternative of fulfilling your wager. One thing to stress though, even they also told me that they can't promise much.
I'll update once I hear from them, shouldn't be long, as I told them that we're running with a timer here, so they reached whichever department handling the plea right away.
Thank you so much for the update I truly appreciate you taking the time to escalate this.