It's not a good idea to ask them to try your other bonuses/promotions. You guya just accused him of exploiting the odds which ia considered as rules violation and you guys limited him. Now, you are inviting him to try other promos. What if your other provider ask you freeze his account because of another unknown rule. We don’t know what the odd explosion is, you guys don’t even tell people anything about it. BC game is known for being a terrible casino when it comes to bonus and support.