[...]
I’m not asking for another promotion or special offer. I’m simply asking for a fair alternative that allows me to unlock what I’ve rightfully worked toward. I’m completely open to any reasonable solution, as long as it doesn’t mean starting over or forfeiting everything I’ve earned so far.
If there’s any chance that this can be reviewed by someone more senior or from another department, I would truly appreciate that. I believe that when something is done in good faith, there’s always a way to make it right.
Thank you again for your time and consideration I really hope this can still end positively.
Uufff... yeah, this will be awkward, but the one reviewing your case is actually already "someone more senior", though I believe not from that department mentioned by BC.Game Support. Zero intention to brag, but my contacts are all on the higher ups of BC.
This specific "senior" already informed me that they can't lift the restriction as it is placed by a whole different body. I guess upon our counter-proposal yesterday, they also tried to negotiate with the promo division to find the best outcome for you, but the fact that BC send their support account to address the matter themselves usually means the decision is --unfortunately-- final.
Don't get me wrong, I'm really hoping that we can get a happy ending here, I really wished that they'll make an exception or some sort of compensation [I was thinking "transferring" your progress to other promo], but as said above, the staff who I handed your case is on the higher ups of their division, and the fact that BC send their support account to address here means they stand firm. I can reach someone else with similar "clearance", give or take, but it will mostly end with similar result.
It is a known practice for higher-ups of divisions to not intervene something from time to time to avoid power-abuse. I know at least two casinos
highest-up who choose not to overturn a division's call in order not to abuse their power and respect the division's authority.
You can do what they suggested, though, participate in other games, they seemed to have endless promotion. Just... maybe not sport?
Hey again,
I hope you all are doing amazing.
Following my previous messages, I would like to kindly present a final respectful request regarding my account situation.
I had completed almost 60% of the wagering requirements for the $4,437 bonus before my ability to place sports bets was restricted.
As it is no longer possible for me to continue wagering on sports, I kindly ask if one of the following alternative solutions could be considered, instead of forfeiting the bonus entirely:
-A partial cash-out based on the amount of wagering already completed.
-Conversion of the remaining bonus into free spins with fair terms.
-Granting an extension of access
only to complete the wagering requirement.
-Offering a one-time settlement amount as a goodwill resolution.
-Any other solution you find reasonable to recognize the progress already made and avoid full loss.
I have made significant effort towards meeting the original terms, and I sincerely hope for a positive and fair outcome.
Thank you very much for your understanding and support.
I look forward to hearing from you soon.
Well, it's actually not up to me, I'm not the decision maker, just... someone facilitating a communication between them and casinos, but let me try to reach them again with above request and try to persuade them a little, see if they'll have a change or heart. Don't hold your breath, though.