It's now been over a week since I contacted Rollbit's compliance team, and I still haven't received any response or even an acknowledgment of my messages. This continued silence is extremely concerning.

I understand that investigations take time, but a simple "we're reviewing your case" email would go a long way. I've been a transparent customer who completed all KYC requirements - I just want access to my legitimate winnings.

I appreciate the advice from everyone here to be patient, but at what point is this delay unreasonable? I need these funds, and being completely in the dark...