If you didn’t read everything, here are the key points to know:
1. Verify that an email from your casino was actually sent from them through asking here on the forum or via any other means where they are active.
email accounts are not anonymous you can always see the email address that they are using and platforms should display it so that everyone knows which email they are using and no confusion will take place
3. This highlights the importance of having an active and responsive support team from the casino.
yes if not a contact information displayed then there should be at least a platform where their customers can raise their concerns like here in the forum with many casinos around