This post is reminder that you should always confirm that an email you received from your casino is actually from your casino.
I’m referencing a conversation between a BetHog casino member and the admin of our Telegram group.
The user received an email from the casino and quickly asked in the group to confirm if it was truly from them. The admin/support team confirmed that it was their email. The admin went on to say, We use Zendesk but you should also always check the email it was sent from. This, for me is the striking part of it all. He even returned to confirm that Zendesk is indeed the platform they are using - Zendesk is the support platform we are using. I love this. You know what? This wasn't just a random question from this user. No. The user, during the conversation, revealed that they had previously lost 6,000 USDT through a similar scam and had learned their lesson.
Asking the question in the Telegram group is to me a bad decision because the right place to ask would have been their live support in their website. Besides the support emails are always visible in the website and other channels, so the user is only supposed to trust emails from the official support emails. Furthermore, the user is not supposed to do anything serious via email but the website directly to avoid mistakes. I think the story is not too clear, maybe you don't want to reveal much details.