I was making deposits and withdrawals in USDT without any problems.


User ID:
17303904

Today, I made a deposit in my local currency, and when I made a profit, I couldn't withdraw until after the verification process.

I sent them my ID, and it was verified.

I sent them my SLife account, and it was verified.

They're asking for a bank statement and other things I can't provide because I live in a rental property not in my name, so I can't get bills in my name.


I sent them a bank statement from my Wise account.

I also sent them a bank statement from my personal bank, but the bank hasn't sent me a bank statement for two months. The last time I received a bank statement was a month ago, and I can't get an early statement.


Now my money is on hold, and of course I don't want to accuse them of fraud, but I don't understand what to do.

Even the platform's support isn't helping. It says your attempts have ended.

If I want to withdraw my money and stay away from them, I'll have to.

Support Send an email like this

Update regarding your KYC verification

Hello Anna1995

Your KYC verification was not approved, and you have reached the maximum number of submission attempts. In accordance with platform regulations, we regret to inform you that further verification will no longer be available. Thank you for your understanding.