Although, I kept telling him to be patient, it is also understandable that he's reacting that way. But it's also becoming more obvious that's getting irrational from all the stress. I would probably be very stressed too.
Well at some point every patience drys out, that's just how it is. Also 3 months is more than unreasonable. They could at least have replied to the casinoguru or askgamblers case. Ignoring that though is not a good look, for any casino. If they have proof that the player is wrong they would have provided that, just like almost any big casino site does.
Not taking any side here but shrugging shoulders and bringing an "it is what it is" attitude doesn't help the player, the casino or their reputation. They had a solid chance to answer to the complaints and chose not to, which is a red flag no matter what.
I like shuffle because I play a lot in the past on this casino during the airdrop 1st batch. But letting players wit for 3 months is indeed unacceptable if this will happened to me.
I knew that investigation sometimes took so long but on this case the duration is probably near to the max duration of the investigation deadline. At least they should give a clear answer on what’s going on instead of leaving player issue unattended.
I’m sure this happened because shuffle is having hard time filtering users case from airdrop abuse that’s why legit concern is on long queue too.
Did they had an airdrop? 3 months of unsolved issue is really long, that's almost a quarter of a year. Their customer support being unresponsive not only undermines trust but also creates frustration and uncertainty. They could lose their users if they are like that to everyone when issue arises. I haven't played on their site but I hear good reviews from them and afaik they are one of the reputable gambling websites to play with. Let's give them the benefit of the doubt and hope they give a comment about this issue soon and solve it.