When are you going to address and explain the decentralized nature of your exchanger?
Please note. We have made it clear that if the client does not want to reveal his identity for any reason and refuses to provide documents, the KYC/AML process will be considered a failed transaction and the deposited funds will be returned to the deposit address within 24 hours, minus the network fee. CCE Cash reserves the right to blacklist this address, thereby disqualifying it from online deposits.
I checked your ToS, and yes, it does mention something like that. You are right. The terms mention a user has three days to complete the KYC/AML verification but has the right to refuse. If they do, they will be offered a refund. However, there are circumstances where that won't be the case, and the money will remain frozen for any needed period of time until the investigation is complete.
I quote:
3.8.2. The verification time window is 3 days and the user can refuse to pass the procedure; in this case, the user will be offered a refund. In limited circumstances (if the transaction is suspected to be related to illegal activity), we reserve the right to freeze your exchange transaction for any period of time necessary to complete the investigation and AML/KYC procedures.
https://cce.cash/terms-serviceThank you for reviewing our Terms of Service and reaching out for clarification.
To confirm, Section 3.8.2 of our Terms outlines the following:
Verification Window: Users are allotted three calendar days to complete mandatory KYC/AML verification procedures.
Right to Refuse: Users retain the right to decline participation in the verification process. In such cases, a refund will be promptly offered, provided no suspicious activity is detected.
Freezing of Funds: In limited circumstances, such as transactions flagged for potential involvement in unlawful activity (e.g., money laundering, fraud, or other legal/regulatory breaches), we reserve the right to freeze funds indefinitely until investigations and required AML/KYC procedures are concluded. This action aligns with our legal obligations to combat financial crime and protect platform integrity.
Please note that freezing funds under such circumstances is not discretionary but a necessary compliance measure mandated by law. Should you require further clarification or assistance, we encourage you to contact our compliance team at [
support@cce.cash].
We appreciate your understanding as we uphold these standards to ensure a secure and compliant environment for all users.
Website:
https://cce.cash/exchangeSupport: Live chat on the website (24/7)