I knew that investigation sometimes took so long but on this case the duration is probably near to the max duration of the investigation deadline. At least they should give a clear answer on what’s going on instead of leaving player issue unattended.
Yeah. 3 months is utter nonsense frankly speaking. Shuffle isn't a scam site or anything, but they certainly take their sweet, sweet time resolving complaints(Legit or Not) which isn't good for their reputation.
This is why it's best to stick to USDT people since the value of your funds won't fluctuate wildly no matter how long it takes for the complaint to get resolved.