I don`t believe they will enter this fight with the community because they want your picture.
This could have happened to me! I was considering using godex or some other.... (I already miss eXch so much!!)
I see you already put a tag on them, I will certainly add one and support any flag until this is solved.
I truly appreciate it. I will create a flag soon. And yes, I miss eXch too...
I remember a similar case where I received a refund when I contacted the support team, but since they requested your information, I'm no longer recommending this service.
I hope you get your money back, but creating a flag is even more necessary than negative trust.
I will create a flag soon. Well I tried to get a refund, I have literally sent many emails to their support email, but after requesting my identification and I denied using arguments from their website's FAQ, they haven't even responded...
Thanks for sharing, and I am really sorry to read such bad issues.
There are many of fake-no-kyc exchanges and services. they have everywhere claims that they will not collect data and so on... unless you send coins there.
At this point, like an honeypot, they trying to ask as much as possible since they know very well that if an user need a service no-kyc has not yet planning to send even the size of underwear and so on.
There is a guy in the Italian section that has listed some of others fake no-kyc. Godex was the next test...
https://bitcointalk.org/index.php?topic=5534567.msg65234121#msg65234121 The problem arises when, like LoyceV said, these unregulated services (or regulated in the Seychelles

) try to do KYC arbitrarily based on AML algorithms that nobody knows what they truly do.
I suspect they get paid from some entity, in order to do the KYC stuff and give our data to this entity.
It appears that they considered your transaction as a potential source of money laundering schemes.
@apogio what are you doing? Don't get involved in this life of crime.

Haha, busted! I am a criminal! I can't believe we 've reached this point where bitcoin can't be used freely because of chain analysis.
Unfortunately, since March 11, 2024, they have rules for requesting KYC:
2. CUSTOMER IDENTIFICATION PROGRAM
2.1. In accordance with regulatory requirements and our commitment to combating money laundering and other financial crimes, the Company has established a robust Customer Identification Program ("CIP"). The primary objective of this program is to ensure the accurate and timely identification of our customers, thereby mitigating the risk of illicit activities within our ecosystem.
2.2. The key components of our CIP are the following:
Customer Verification: the Company engages diligent measures to verify the identity of each customer, including but not limited to obtaining and cross-referencing valid government-issued identification documents, such as passports, national IDs, or driver's licenses;
In short, they have never been KYC-Free, and can always request this data from customers whenever they want.
Here is the link to the web file, as it may be useful in the future:
https://web.archive.org/web/20250405210648/https://godex.io/aml-policy---
EDIT:
@apogio a lot or a little money, it's money. It's always very sad when someone is deceived. It's not your fault. I think most of us here on the forum don't notice these details that are on their own website.
I hope you can get that BTC back. Maybe they will see these posts and at least have the conscience to return that amount, minimizing the damage already done.
There is no way on earth that I send my info to a shady company hiding in the Seychelles.
Since they have the authority to block my coins and keep them, I suppose going legally through a representative is a better option.
In fact, I am only thinking about the cost, but my heart tells me to try it...
As I said above, I am going to start with a flag here.