Hello,
We carefully went through the topic once again while communicating with our backend engineering team.
Regarding no username, yes, that's his issue. He suddenly found his username to be invalid, and when he tried to recover it, they got an error message saying that the username was not found.
Here we will directly quote a backend team member that has been part of the organisation for more than 9 months now:
Idk, the screenshot itself looks fabricated. The address on screen doesn't belong to any of our wallets. Historically we have had three different color themes - red, green and blue in this order, but not multiple at the same time. The green and blue mixture seems off to me. Support often bugs us with people claiming they lost access to their previous account and referencing a supposed "deposit transaction" on the blockchain where funds were moved to an address not associated with us. Also lots of people claim they found vulnerability and demand a small payment to disclose it but when asked to demonstrate it or just exploit it they shut up. You are a relatively new member but learn not to fall for this. Historically less than 10 user accounts have demanded deletion of their account through support after having their funds withdrawn. Here is a full list of these: <redacted>. The username "rapture692" is available to this day. We have had some downtime in our history but no indication of data loss. At this point you would have to burn multiple of our servers at the same time for us to lose data. Idk, maybe give them some stats for the last month or something, I will speak to <redacted> and see what we could share publicly. Or better yet, ask them to try it instead of speculating and trusting random people online. It's part of our job to look into stuff like that but recently such ridiculous claims have hit our work capacity heavily so pls try to keep us shielded from unneccessary investigative work if possible. It feels like for the past 3 months we have become a secondary support team and it's visible from the lack of UX improvements. Feel free to quote this whole message or reword it, just leave out personal information (usernames, team member pseudonyms).
Can you check user's account with their email address? Or other information that you can match with your database to get a better insight of what happened with account in question?
TLDR: No. Only the bitcoin address on screen has been confirmed not to belong to our wallets.
AnonBet.net is truly a no-KYC platform and this is its core idea. Yes, in the current gambling world it is far from competitive yet - no slots variety, only soccer and MMA bets (nothing more than 1, 2, X, but we are working in this direction currently). But we do not require any PII (personally identifiable information) at any point - just a username and password. This has been the main pitch from the beginning. One could argue that an email alone is not necessarily PII. Maybe yes, if used correctly, which most people don't do. And yes, it is a double-edged sword - no way to prove or disprove neither our claims, nor anybody else's. Such platforms have always operated based on trust.
And to finish the point, AnonBet has operated for a year now (plus 3 months prior to that, starting as a peer-to-peer betting platform). We have over 4000 registered users (surely some duplicates). In the month of April alone we have executed over 170 withdrawals. The only withdrawals that had to wait for more than 24 hours have been completed by now - had to do with recent global power outages. We will write about that shortly in our ANN thread.
Feel free to join our platform if it suits your needs and share your experience, whether positive or negative. It would be nice to hear actual feedback from OG users here. We are not very active here as we have found out that local physical advertisement has been way more successful than writing on forums. But we will eventually answer every question here, too.