I’ve been dealing with this since March 31st, and it’s still not resolved.
I got a response from their compliance team — they mentioned AML concerns and something about “linked or associated accounts.” Honestly, I dont know what to do anymore, I have only one account and I dont know what they mean by declaring potentional or associated accounts.
I provided all the info they requested back on April 16th, but haven’t received any meaningful follow-up. This is dragging on way too long, and it’s becoming really frustrating.
Will keep you all updated if anything changes — still hoping for a fair resolution.
https://www.talkimg.com/images/2025/05/01/U25WA1.pngDon't know if they have timeline on when they solve this issue, but it seems they are still doing an investigation on your case. Since you receive an update with them before I guess what you need to do is to follow up them regarding about the latest thing happened.
Proper coordination also patience is needed here, I know how stressful this situation but this is the consequences if the casino detect an unusual things on our account. But try to reach them up here
compliance@rollbit.com since people sending their concern here mostly got their issue resolve.
