Tell us this please. Let's say I want to exchange bitcoin for ether. I fill out the form on your website and I am given bc1qd28307q3p52zzcnu8lx7eg0lwkzwntq9flmcwh as the deposit address for my bitcoin. Can you tell me how do I find the private key or seed of this address if I need it?
Another question: Your exchange goes offline after I send you my bitcoin but before I receive my ether. How do I continue with the swap process with the website being offline to get my ether?