Quick update
I’ve been dealing with this since March 31st, and it’s still not resolved.
I got a response from their compliance team — they mentioned AML concerns and something about “linked or associated accounts.” Honestly, I dont know what to do anymore, I have only one account and I dont know what they mean by declaring potentional or associated accounts.
I provided all the info they requested back on April 16th, but haven’t received any meaningful follow-up. This is dragging on way too long, and it’s becoming really frustrating.
Will keep you all updated if anything changes — still hoping for a fair resolution.
https://www.talkimg.com/images/2025/05/01/U25WA1.pngMost recent issue related to Rollbit is same problem like yours which is due to multiple account that you needs to admit all the account to the support to move forward on your case.
Rollbit is holding an evidence that link your account to other account. There’s no one here can help you to solve your issue because it’s a complicated problem to proved that you don’t have multiple account online.
My suggestions is request to refund at least your deposit and move on.
Thanks for your message, but honestly I don’t understand this whole situation.
I’ve seen a lot of similar cases like mine — “multiple accounts” flags — and they usually got resolved just fine after some back and forth. But I’ve never seen anyone being accused of “AML” like they’re suggesting in my case. That’s a pretty serious accusation.
Support isn’t telling me anything specific, and the strange part is — I still have full access to my account. So if they really had some solid proof or serious reason to believe I did something wrong, wouldn’t I be completely banned by now?
It just doesn’t make sense to me, and I’m still trying to stay calm and get this resolved the right way.
It’s probably due to the nature of your withdrawal/deposit. Your frequency of your transactions might is another view they are considering as you are potentially mixing coins in the casino.
Do you wager more than x1 of your deposit and how long do you play per day. What games you play frequently?
