And I assume correctly that the above email you wrote to them is because they send and inquire to you to send them a reply with those details, and not you initiating an email straight with those details as your email body, as your first email to them?
No, I found that outline from another thread. I've sent multiple emails, and the original was just the description. They never emailed me back—I was being proactive based on what I saw in another thread.
Since compliance has not responded, I want to escalate this, but I’m not sure how to proceed yet. I’m currently asking different people for input on the best way to move forward. Would you be willing follow up with them, and let me know what the next steps should be?
It makes no sense they haven't even ackowledged me in a couple of weeks...
Ok, correct me whereever I am wrong on this: I understand correctly that after you got into this situation, you wrote to the compliance team with the general description of your case, then before they can reply you with anything, you send them another email as above, which format you found on other thread?
May I know how many other emails you sent to their department and what are they about?