The funds that this user deposited and played with were withdrawn in full on 1 Apr. The funds in his current balance are affiliate commissions from his 1 referral, who was determined to be an abusive player.
The OP only has 1 referral and it is extremely likely that the referral is either himself or someone working together with him.
Regardless, our affiliate program terms state:
https://support.betcoin.ag/hc/en-us/articles/24598735637147-Betcoin-ag-Affiliate-Program-Terms-and-ConditionsWe reserve the right to terminate an affiliate account at any time if there has been suspected abuse by the affiliate or its players, with regard to our anti-fraud policy.
Thanks for the response, but I find your explanation unsatisfactory and lacking in both transparency and fairness.
1. No Proof of Abuse Provided
You claim my referral was “an abusive player” and suggest it might have been me or someone working with me. That is a serious accusation, yet you have provided absolutely no proof to support it. If you are going to confiscate affiliate earnings, you should be transparent and demonstrate clear evidence of fraudulent behavior.
2. Legitimate Activity
I had only one referral, as you acknowledge. That person deposited, played, and clearly generated action otherwise, there would be no affiliate commissions. You accepted that activity while it benefited your platform, then reversed the commissions after the fact, with no appeal process or investigation shared with me.
3. Retroactive Punishment Without Transparency
Refusing to pay earned commissions based on vague internal suspicions, without providing any proof or giving the affiliate a chance to defend themselves, is unethical. The affiliate program terms may give you the “right” to do this, but exercising that right without transparency or accountability is what defines a bad actor in the crypto and iGaming space.
4. Funds Were Earned, Not Stolen
The $250 in question are not bonus funds or deposits, they're commissions generated by activity you yourself tracked and credited to my account. If there was fraud, you should provide details and pursue that through proper dispute resolution not unilaterally seize funds