That is correct. I only sent 2 emails one with the original descrpition and the other with what I found in a thread. I also inlcuded the complaint email.
I still havent' gotten a single response though. The content is laregely the same descriibng my situation.
May I ask further if you send both of the emails in one same email chain [you send them the second email with your details through a reply of your own first email describing the situation] or is it on different subject and thus, different email chain?